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The Dartmouth
April 28, 2024 | Latest Issue
The Dartmouth

Hanover Inn contracts Pyramid Hotel Group

The College has contracted Pyramid Hotel Group -- a private hotel company based in Boston -- to assume the day-to-day management responsibilities at the Hanover Inn, according to an e-mail sent to the Dartmouth community by Senior Vice President Steven Kadish on Friday.

Pyramid -- which has operated hotels at other peer institutions such as Harvard University and the University of Pennsylvania -- will begin its supervision of the Hanover Inn on August 1, the e-mail said.

"The Inn has changed over the past 200 years and this is part of its ongoing evolution," Kadish said in the e-mail.

Dartmouth employees at the Inn can elect to become Pyramid employees, the e-mail said.

"We expect Pyramid to bring opportunities to the employees and also make improvements that should benefit the overall guest experience," Kadish wrote in the e-mail.

Pyramid will report to the College's campus planning and facilities department. Pyramid employees will oversee the rooms and the reservation process at the Inn, as well as the restaurants operated within the Inn, according to the e-mail.

New management will allow for outside expertise to enhance the daily operations of the Inn, Kadish said in the e-mail.

"We believe that Pyramid brings a number of benefits, including breadth of experience that ensures familiarity with industry best practices; access to the newest systems for hotel operations; improved purchasing power for hotel-specific goods and services; and growth potential for talented employees," Kadish said in the e-mail.

The decision to hire a management firm came after College officials announced in April that the Inn had lost money over the past few years, The Dartmouth previously reported. Administrators hired outside agencies to oversee the Inn's finances to allow the College to focus its resources on research and teaching, Kadish said in a previous interview with The Dartmouth.

Pyramid will work alongside real estate firm Carpenter & Company, which has acted as the asset manager of the Inn since April, The Dartmouth previously reported.

Pyramid currently manages over 50 hotels across the country.