The College's Web Services team is hiring a new web services manager to help the limited staff meet the demands of Dartmouth's increasing reliance on the internet, according to Sarah Horton, director of web strategy, design and infrastructure at the College.
Despite the apparent expansion of technology on campus, Web Services is currently only a four-person team, according to Horton, the team's leader. Horton also holds responsibilities in Computing Services and the Office of Public Affairs, however, and the College has identified a need for a full-time web services manager to advise the staff, she said.
Dartmouth's Web Services team develops and launches web communication initiatives and advocates the use of various computing programs.
Web Services tries to fulfill a "big need with a small team," Horton said. "We're always busy, and the web needs for the College are increasing and expanding."
Horton is enthusiastic about filling the new position, she said.
"I have seen some interesting applicants and am very optimistic and very excited to have another set of hands to put to the work of the web at Dartmouth," she said.
Computing Services is also taking steps to rectify technological issues on Dartmouth's campus, according to David Bucciero, director of Technical Services. In response to reported problems with Dartmouth Secure, the College's secure wireless network, Computing Services held open houses on Oct. 24, 29 and 30 to troubleshoot the issues. These forums were a success, Bucciero said. The open houses attracted 18 people, he said, and another 46 people filled out surveys detailing their computer issues.
All attendees left the forums successfully connected to the network, Bucciero said. Computing Services found many general configuration issues in both PCs and Macs, he said, adding that the computers were "just not set up right from the start." He attributed other problems to low wireless signal strength in various locations as well as trouble exiting sleep mode.
In response to the configuration problems they observed, Computing Services plans to "come up with a smarter script to help with setup and configuration to Dartmouth Secure," Bucciero said.
When asked about consistently reported problems with GreenPrint, Bucciero explained that the program is designed to function with Dartmouth Secure, and thus any issues can be traced back to getting onto the wireless network.
Students have also expressed frustration trying to access DarTV.
"A lot of my friends have been having trouble with DarTV, and mine hasn't been up since I got here," Michael Laser '12 said.
The only issues with DarTV are channel outages, which Bucciero said are "addressed in a timely manner."
"We monitor DarTV channels throughout the day to ensure they are running properly," Bucciero said.
